/* /static/support.css
 *
 * Zwei Layouts:
 *   1. .support-user-view  – schlanke Tabelle für Nicht-Admins (klassisch).
 *   2. .support-admin       – moderne Inbox mit Stats, Filter-Chips, zwei
 *                             Spalten (Liste + Detail), KI-Panel und
 *                             Resolution-Banner.
 *
 * Design orientiert sich an Linear / Intercom / Zendesk: viel Weißraum,
 * klare Status-Badges, Inline-Aktionen direkt am Ticket.
 *
 * Farben: möglichst über design-tokens.css (--color-surface, --color-surface-soft,
 * --text-muted, …), damit Light- und Dark-Mode (data-theme + prefers-color-scheme)
 * konsistent bleiben.
 */

/* --------------------------------------------------------------- */
/* Gemeinsame Bausteine (User + Admin)                             */
/* --------------------------------------------------------------- */
.support-history-block {
  border-radius: var(--border-radius-md);
  padding: var(--spacing-sm);
  border: 1px solid var(--color-border-light);
  background: var(--color-background);
  color: var(--color-on-surface);
}
.support-history-message {
  white-space: pre-wrap;
  max-height: 220px;
  overflow: auto;
}

/* --------------------------------------------------------------- */
/* USER-Sicht                                                      */
/* --------------------------------------------------------------- */
.support-user-view .toolbar {
  display: flex;
  align-items: center;
  gap: var(--spacing-md);
  margin-bottom: var(--spacing-sm);
}
.support-user-view .toolbar .spacer { flex: 1 1 auto; }

#ticketsBody tr { cursor: pointer; }
#ticketsBody tr button { cursor: default; }

/* — mobile Ticket-Cards (User-View) — */
@media (max-width: 680px) {
  .table-card .table--card,
  .table-card .table--card thead,
  .table-card .table--card tbody,
  .table-card .table--card tr,
  .table-card .table--card td {
    display: block;
    width: 100%;
  }
  .table-card .table--card thead { display: none; }
  #ticketsBody tr {
    background: var(--color-surface);
    border-radius: var(--border-radius-lg);
    box-shadow: var(--shadow-sm);
    padding: var(--spacing-sm) var(--spacing-md);
    margin: var(--spacing-sm) 0;
    border: 1px solid var(--color-border-light);
  }
  #ticketsBody td {
    border: 0;
    padding: var(--spacing-xs) 0;
  }
  #ticketsBody td + td {
    border-top: 1px dashed var(--color-border-light);
    padding-top: var(--spacing-xs);
    margin-top: var(--spacing-xs);
  }
  #ticketsBody td::before {
    content: attr(data-label);
    display: block;
    font-weight: 600;
    margin-bottom: 2px;
    color: var(--text-muted, var(--color-text-muted, #64748b));
  }
  .badge { margin-top: 2px; }

  .support-user-view .toolbar {
    display: grid;
    grid-template-columns: 1fr auto;
    align-items: center;
    gap: var(--spacing-sm);
    background: var(--color-surface);
    padding: var(--spacing-md);
    margin: calc(-1 * var(--spacing-lg)) calc(-1 * var(--spacing-lg)) var(--spacing-sm);
    border-bottom: 1px solid var(--color-border-light);
    border-radius: var(--border-radius-lg) var(--border-radius-lg) 0 0;
  }
  .support-user-view .toolbar h2 { margin: 0; font-size: clamp(18px, 5vw, 22px); }
  .support-user-view .toolbar .spacer { display: none; }
  #btnNewTicket {
    grid-column: 2;
    justify-self: end;
    border-radius: 999px;
    padding: .55rem .9rem;
    line-height: 1;
    white-space: nowrap;
    box-shadow: var(--shadow-xs, 0 1px 2px rgba(0,0,0,.05));
  }
}

.toggle-inline {
  display: flex;
  align-items: center;
  gap: .5rem;
  color: var(--text-muted, var(--color-text-muted, #64748b));
}
.toggle-inline input[type="checkbox"] {
  appearance: none;
  width: 42px; height: 24px; position: relative; outline: none;
  border-radius: 999px; flex: 0 0 auto;
  background: var(--color-surface-soft);
  border: 1px solid var(--color-border);
  cursor: pointer;
}
.toggle-inline input[type="checkbox"]::after {
  content: "";
  position: absolute; top: 2px; left: 2px;
  width: 20px; height: 20px; border-radius: 50%;
  background: var(--color-surface);
  box-shadow: var(--shadow-xs, 0 1px 2px rgba(0,0,0,.12));
  transition: transform .2s ease;
}
.toggle-inline input[type="checkbox"]:checked {
  background: color-mix(in srgb, var(--color-primary) 28%, var(--color-surface-soft));
  border-color: var(--color-primary);
}
.toggle-inline input[type="checkbox"]:checked::after {
  transform: translateX(18px);
}

.table-card .table--card {
  border-radius: var(--border-radius-lg);
  overflow: hidden;
}

/* =============================================================== */
/* ADMIN-Sicht: Moderne Inbox                                      */
/* =============================================================== */
.support-admin {
  display: flex;
  flex-direction: column;
  gap: 14px;
}
/* Native Formularkontrollen (v. a. select-Popup unter Windows/Chromium) ans Theme koppeln */
html[data-theme="dark"] .support-admin {
  color-scheme: dark;
}
html[data-theme="light"] .support-admin {
  color-scheme: light;
}
/* Header.css setzt .muted auf opacity .65 — im Support-Bereich wirkt das oft zu blass */
.support-admin .muted {
  opacity: 1;
  color: var(--text-muted, var(--color-text-muted, #64748b));
}

/* ----- Stats-Strip (KPI-Kacheln) ----- */
.support-stats {
  display: grid;
  grid-template-columns: repeat(auto-fit, minmax(150px, 1fr));
  gap: 10px;
}
.stat-card {
  appearance: none;
  text-align: left;
  background: var(--color-surface);
  border: 1px solid var(--color-border);
  border-radius: 12px;
  padding: 12px 14px;
  cursor: pointer;
  transition: transform .12s ease, box-shadow .12s ease, border-color .12s ease;
  display: flex;
  flex-direction: column;
  gap: 4px;
  box-shadow: var(--shadow-sm);
  color: var(--color-on-surface);
}
.stat-card:hover {
  transform: translateY(-1px);
  box-shadow: var(--shadow-md);
  border-color: var(--color-primary);
}
.stat-card.is-active {
  border-color: var(--color-primary);
  box-shadow: 0 0 0 2px color-mix(in srgb, var(--color-primary) 35%, transparent);
}
.stat-label {
  font-size: 12px;
  text-transform: uppercase;
  letter-spacing: .04em;
  color: var(--text-muted, var(--color-text-muted, #64748b));
  font-weight: 600;
}
.stat-value {
  font-size: 26px;
  font-weight: 700;
  line-height: 1;
  color: var(--color-on-surface);
}
.stat-hint {
  font-size: 11.5px;
  color: var(--text-muted, var(--color-text-muted, #64748b));
}
.stat-card.stat-critical .stat-value { color: #f87171; }
.stat-card.stat-critical {
  border-color: color-mix(in srgb, #ef4444 45%, var(--color-border));
}
.stat-card.stat-critical:hover { border-color: #f87171; }

.stat-card.stat-ai {
  background: linear-gradient(
    135deg,
    color-mix(in srgb, #6366f1 18%, var(--color-surface-soft)) 0%,
    var(--color-surface) 100%
  );
  border-color: color-mix(in srgb, #6366f1 42%, var(--color-border));
}
.stat-card.stat-ai .stat-value { color: var(--color-primary); }
.stat-ai-dot {
  display: inline-block;
  width: 8px; height: 8px;
  border-radius: 50%;
  background: #818cf8;
  box-shadow: 0 0 0 4px color-mix(in srgb, #818cf8 28%, transparent);
  margin-right: 4px;
  vertical-align: middle;
}

/* ----- KI-Banner (Erledigt-Vorschläge) ----- */
.support-ai-banner {
  background: linear-gradient(
    135deg,
    color-mix(in srgb, #6366f1 14%, var(--color-surface-soft)) 0%,
    color-mix(in srgb, #06b6d4 10%, var(--color-surface-soft)) 100%
  );
  border: 1px solid color-mix(in srgb, #a78bfa 38%, var(--color-border));
  border-radius: 14px;
  padding: 14px 16px;
  display: flex;
  flex-direction: column;
  gap: 12px;
  box-shadow: var(--shadow-md);
  color: var(--color-on-surface);
}
.support-ai-banner-head {
  display: flex;
  justify-content: space-between;
  align-items: center;
  gap: 12px;
  flex-wrap: wrap;
}
.support-ai-banner-title {
  display: inline-flex;
  align-items: center;
  gap: 8px;
  font-size: 15px;
  color: var(--color-on-surface);
}
.support-ai-banner-title .ai-dot {
  width: 8px; height: 8px;
  background: #818cf8;
  border-radius: 50%;
  box-shadow: 0 0 0 4px color-mix(in srgb, #818cf8 28%, transparent);
}
.support-ai-banner-body {
  display: grid;
  grid-template-columns: repeat(auto-fit, minmax(280px, 1fr));
  gap: 10px;
}
.support-ai-suggestion {
  background: var(--color-surface);
  border: 1px solid var(--color-border);
  border-radius: 12px;
  padding: 10px 12px;
  display: flex;
  flex-direction: column;
  gap: 6px;
  color: var(--color-on-surface);
}
.support-ai-suggestion-head {
  display: flex;
  justify-content: space-between;
  align-items: center;
  gap: 6px;
  font-weight: 600;
}
.support-ai-suggestion-title {
  flex: 1 1 auto;
  min-width: 0;
  white-space: nowrap;
  overflow: hidden;
  text-overflow: ellipsis;
}
.support-ai-suggestion-conf {
  font-size: 11px;
  background: color-mix(in srgb, var(--color-primary) 22%, var(--color-surface-soft));
  color: var(--color-on-surface);
  border: 1px solid var(--color-border);
  border-radius: 999px;
  padding: 2px 8px;
  font-weight: 700;
  white-space: nowrap;
}
.support-ai-suggestion-reason {
  font-size: 13px;
  color: var(--text-muted, var(--color-text-muted, #64748b));
  line-height: 1.45;
}
.support-ai-suggestion-actions {
  display: flex;
  gap: 6px;
  margin-top: 4px;
  flex-wrap: wrap;
}

/* ----- Toolbar ----- */
.support-toolbar {
  display: flex;
  align-items: center;
  gap: 10px;
  background: var(--color-surface);
  border: 1px solid var(--color-border);
  border-radius: 12px;
  padding: 8px 10px;
  flex-wrap: wrap;
}
.support-search {
  flex: 1 1 240px;
  position: relative;
  min-width: 200px;
}
.support-search-icon {
  position: absolute;
  left: 10px; top: 50%;
  transform: translateY(-50%);
  font-size: 14px;
  pointer-events: none;
  opacity: .6;
}
.support-search input {
  padding-left: 30px;
}

/* Form-Controls in der Admin-Support-Leiste (Bootstrap-Defaults sind oft hell) */
.support-toolbar .form-control,
.support-toolbar .form-select,
.support-advanced-grid .form-select,
.support-inbox-list-head .form-select,
.support-reply-composer .form-control,
.support-reply-composer textarea {
  background-color: var(--color-surface);
  color: var(--color-on-surface);
  border-color: var(--color-border);
}
.support-toolbar .form-control::placeholder,
.support-reply-composer textarea::placeholder {
  color: var(--text-muted, var(--color-text-muted, #64748b));
  opacity: 1;
}
.support-toolbar .form-control:focus,
.support-toolbar .form-select:focus,
.support-advanced-grid .form-select:focus,
.support-inbox-list-head .form-select:focus,
.support-reply-composer .form-control:focus,
.support-reply-composer textarea:focus {
  background-color: var(--color-surface);
  color: var(--color-on-surface);
  border-color: var(--color-primary);
  box-shadow: 0 0 0 0.2rem color-mix(in srgb, var(--color-primary) 22%, transparent);
}
.support-toolbar-actions {
  display: flex;
  gap: 6px;
  align-items: center;
  margin-left: auto;
}
.support-toggle-open .label-text { font-size: 13px; }

/* ----- Filter-Chips ----- */
.support-chip-row {
  display: flex;
  gap: 6px;
  flex-wrap: wrap;
}
.support-chip {
  appearance: none;
  border: 1px solid var(--color-border);
  background: var(--color-surface-soft);
  border-radius: 999px;
  padding: 5px 12px;
  font-size: 13px;
  font-weight: 500;
  color: var(--text-muted, var(--color-text-muted, #64748b));
  cursor: pointer;
  transition: all .12s ease;
  white-space: nowrap;
}
.support-chip:hover {
  border-color: var(--color-primary);
  color: var(--color-primary);
}
.support-chip.is-active {
  background: var(--color-primary);
  border-color: var(--color-primary);
  color: var(--header-fg, #fff);
}

.support-advanced-filters {
  background: var(--color-surface);
  border: 1px solid var(--color-border);
  border-radius: 12px;
  padding: 8px 12px;
}
.support-advanced-filters > summary {
  cursor: pointer;
  font-size: 13px;
  color: var(--text-muted, var(--color-text-muted, #64748b));
  padding: 4px 0;
  list-style: none;
}
.support-advanced-filters > summary::before {
  content: "▸ ";
  display: inline-block;
  margin-right: 6px;
  transition: transform .15s ease;
}
.support-advanced-filters[open] > summary::before {
  transform: rotate(90deg);
}
.support-advanced-grid {
  display: grid;
  grid-template-columns: repeat(auto-fit, minmax(160px, 1fr));
  gap: 8px;
  margin-top: 8px;
}

/* ----- Inbox-Layout ----- */
.support-inbox {
  display: grid;
  grid-template-columns: minmax(320px, 380px) 1fr;
  gap: 14px;
  background: var(--color-surface);
  border: 1px solid var(--color-border);
  border-radius: 14px;
  overflow: hidden;
  min-height: 60vh;
}
.support-inbox-list {
  border-right: 1px solid var(--color-border);
  display: flex;
  flex-direction: column;
  background: var(--color-surface-soft);
  min-height: 0;
}
.support-inbox-list-head {
  display: flex;
  justify-content: space-between;
  align-items: center;
  padding: 8px 10px;
  border-bottom: 1px solid var(--color-border);
  font-size: 12.5px;
  background: var(--color-surface);
  color: var(--text-muted, var(--color-text-muted, #64748b));
}
.support-inbox-list-body {
  overflow-y: auto;
  flex: 1 1 auto;
  max-height: calc(100vh - 320px);
}
.support-list-empty {
  padding: 24px;
  text-align: center;
}

/* Listen-Eintrag */
.support-list-item {
  display: flex;
  flex-direction: column;
  gap: 6px;
  padding: 10px 12px;
  border-bottom: 1px solid var(--color-border);
  cursor: pointer;
  position: relative;
  transition: background .1s ease;
  background: transparent;
  min-width: 0;
}
.support-list-item:hover {
  background: color-mix(in srgb, var(--color-primary) 14%, var(--color-surface-soft));
}
.support-list-item.is-active {
  background: color-mix(in srgb, var(--color-primary) 24%, var(--color-surface-soft));
}
.support-list-item.is-active::before {
  content: "";
  position: absolute;
  left: 0; top: 0; bottom: 0;
  width: 3px;
  background: var(--color-primary);
}
.support-list-item-line1 {
  display: flex;
  align-items: center;
  gap: 6px;
  font-size: 13.5px;
  font-weight: 600;
  color: var(--color-on-surface);
  min-width: 0;
}
.support-list-item-id {
  color: var(--text-muted, var(--color-text-muted, #64748b));
  font-weight: 500;
  flex-shrink: 0;
}
.support-list-item-title {
  flex: 1 1 auto;
  min-width: 0;
  white-space: nowrap;
  overflow: hidden;
  text-overflow: ellipsis;
}
.support-list-item-line2 {
  display: flex;
  align-items: center;
  gap: 6px;
  font-size: 12px;
  color: var(--text-muted, var(--color-text-muted, #64748b));
  min-width: 0;
  flex-wrap: wrap;
}
.support-list-item-line2 > span { white-space: nowrap; }
.support-list-item-meta {
  display: inline-flex;
  align-items: center;
  gap: 4px;
}
.support-list-item-line3 {
  display: flex;
  gap: 4px;
  flex-wrap: wrap;
}

/* kleines Urgency-Icon links neben Titel */
.support-urgency-dot {
  display: inline-block;
  width: 8px; height: 8px;
  border-radius: 50%;
  flex-shrink: 0;
}
.support-urgency-dot.u-critical { background: #dc2626; box-shadow: 0 0 0 3px rgba(220,38,38,.18); }
.support-urgency-dot.u-high     { background: #f59e0b; }
.support-urgency-dot.u-normal   { background: #94a3b8; }
.support-urgency-dot.u-low      { background: #cbd5e1; }

/* "neu" / "ungelesen" Marker */
.support-list-item.is-unread .support-list-item-title { color: var(--color-primary); }

/* AI-Hint im Listeneintrag */
.support-list-item-ai {
  font-size: 11.5px;
  color: var(--color-on-surface);
  background: color-mix(in srgb, var(--color-primary) 18%, var(--color-surface-soft));
  border-radius: 999px;
  padding: 1px 8px;
  display: inline-flex;
  align-items: center;
  gap: 4px;
  border: 1px solid color-mix(in srgb, var(--color-primary) 35%, var(--color-border));
}
.support-list-item-ai::before {
  content: "✨";
  font-size: 11px;
}

/* ----- Detail-Pane ----- */
.support-inbox-detail {
  position: relative;
  display: flex;
  flex-direction: column;
  min-width: 0;
}
.support-detail-empty {
  padding: 56px 32px;
  text-align: center;
  color: var(--text-muted, var(--color-text-muted, #64748b));
  display: flex;
  flex-direction: column;
  align-items: center;
  gap: 8px;
  margin: auto;
  max-width: 360px;
}
.support-detail-empty-illustration {
  font-size: 48px;
  opacity: .6;
}
.support-detail-empty h3 {
  margin: 0;
  font-size: 18px;
  color: var(--color-on-surface);
}

.support-detail-card {
  display: flex;
  flex-direction: column;
  gap: 14px;
  padding: 18px 20px;
  overflow-y: auto;
  max-height: calc(100vh - 320px);
}

/* Header im Detail */
.support-detail-head {
  display: flex;
  flex-direction: column;
  gap: 8px;
  border-bottom: 1px solid var(--color-border);
  padding-bottom: 12px;
}
.support-detail-head-top {
  display: flex;
  justify-content: space-between;
  gap: 8px;
  align-items: flex-start;
  flex-wrap: wrap;
}
.support-detail-title {
  display: flex;
  align-items: center;
  gap: 8px;
  font-size: 19px;
  font-weight: 700;
  margin: 0;
  color: var(--color-on-surface);
  min-width: 0;
}
.support-detail-title .id-prefix {
  color: var(--text-muted, var(--color-text-muted, #64748b));
  font-weight: 500;
  font-size: 16px;
}
.support-detail-quick-actions {
  display: flex;
  gap: 6px;
  flex-wrap: wrap;
}
.support-detail-meta {
  display: flex;
  gap: 14px;
  font-size: 13px;
  color: var(--text-muted, var(--color-text-muted, #64748b));
  flex-wrap: wrap;
}
.support-detail-meta strong { color: var(--color-on-surface); font-weight: 600; }

/* Inline-Editoren (Status, Todo, Owner, Tags) */
.support-detail-controls {
  display: grid;
  grid-template-columns: repeat(auto-fit, minmax(180px, 1fr));
  gap: 8px;
}
.support-control {
  display: flex;
  flex-direction: column;
  gap: 3px;
  background: var(--color-surface-soft);
  border: 1px solid var(--color-border);
  border-radius: 10px;
  padding: 8px 10px;
}
.support-control label {
  font-size: 11px;
  text-transform: uppercase;
  letter-spacing: .05em;
  color: var(--text-muted, var(--color-text-muted, #64748b));
  font-weight: 600;
}
.support-control select,
.support-control input {
  border: none;
  background: transparent;
  padding: 0;
  font-size: 13.5px;
  font-weight: 500;
  color: var(--color-on-surface);
  outline: none;
  font-family: inherit;
}
.support-control select:focus,
.support-control input:focus {
  outline: 2px solid var(--color-primary);
  outline-offset: 2px;
  border-radius: 4px;
}
/* Detail-Steuerung: eigene Fläche für Selects (transparent + natives Popup = oft weiß/hellgrau auf hellgrau) */
.support-detail-controls .support-control select {
  width: 100%;
  box-sizing: border-box;
  padding: 6px 8px;
  border-radius: 8px;
  border: 1px solid var(--color-border);
  background-color: var(--color-surface);
  color: var(--color-on-surface);
}
.support-detail-controls .support-control select option,
.support-detail-controls .support-control select optgroup {
  background-color: var(--color-surface);
  color: var(--color-on-surface);
}
.support-detail-controls .support-control input::placeholder {
  color: var(--text-muted, var(--color-text-muted, #64748b));
  opacity: 1;
}
.support-control--assignee .support-control-owner-row {
  display: flex;
  flex-wrap: wrap;
  align-items: center;
  gap: 8px;
  width: 100%;
  min-width: 0;
  box-sizing: border-box;
}
.support-control--assignee input[data-action="set-owner"] {
  flex: 1 1 140px;
  min-width: 0;
  padding: 6px 8px !important;
  border-radius: 8px !important;
  border: 1px solid var(--color-border) !important;
  background-color: var(--color-surface) !important;
  color: var(--color-on-surface) !important;
}
.support-control-owner-actions {
  display: flex;
  flex-shrink: 0;
  gap: 6px;
  align-items: center;
}
.support-detail-loading {
  padding: 28px 16px;
  text-align: center;
  font-size: 14px;
}
.support-control-tags {
  display: flex;
  flex-wrap: wrap;
  gap: 4px;
  align-items: center;
}
.support-tag-pill {
  background: var(--color-surface-soft);
  color: var(--color-on-surface);
  border: 1px solid var(--color-border);
  border-radius: 999px;
  padding: 1px 8px;
  font-size: 11.5px;
  font-weight: 500;
}
.support-tag-edit-btn {
  appearance: none;
  background: transparent;
  border: 1px dashed var(--color-border-muted, var(--color-border));
  border-radius: 999px;
  padding: 1px 8px;
  font-size: 11.5px;
  color: var(--color-primary);
  cursor: pointer;
}
.support-tag-edit-btn:hover { border-color: var(--color-primary); }

/* KI-Panel */
.support-ai-panel {
  background: linear-gradient(
    180deg,
    color-mix(in srgb, #a855f7 12%, var(--color-surface-soft)) 0%,
    var(--color-surface) 100%
  );
  border: 1px solid color-mix(in srgb, #a855f7 30%, var(--color-border));
  border-radius: 12px;
  padding: 12px 14px;
  display: flex;
  flex-direction: column;
  gap: 10px;
  color: var(--color-on-surface);
}
.support-ai-panel-head {
  display: flex;
  align-items: center;
  justify-content: space-between;
  gap: 8px;
  flex-wrap: wrap;
}
.support-ai-panel-title {
  display: inline-flex;
  align-items: center;
  gap: 6px;
  font-weight: 600;
  font-size: 14px;
  color: var(--color-on-surface);
}
.support-ai-panel-title::before {
  content: "✨";
  font-size: 14px;
}
.support-ai-panel-actions { display: flex; gap: 6px; flex-wrap: wrap; }
.support-ai-section {
  background: var(--color-surface-soft);
  border: 1px solid var(--color-border);
  border-radius: 10px;
  padding: 10px 12px;
  display: flex;
  flex-direction: column;
  gap: 6px;
}
.support-ai-section-head {
  display: flex;
  justify-content: space-between;
  align-items: center;
  gap: 6px;
  font-size: 12px;
  text-transform: uppercase;
  letter-spacing: .04em;
  color: var(--color-primary);
  font-weight: 600;
}
.support-ai-section-meta {
  font-size: 11px;
  color: var(--text-muted, var(--color-text-muted, #64748b));
  font-weight: 400;
  text-transform: none;
  letter-spacing: 0;
}
.support-ai-summary {
  font-size: 13.5px;
  color: var(--color-on-surface);
  line-height: 1.45;
}
.support-ai-suggested-row {
  display: flex;
  gap: 14px;
  flex-wrap: wrap;
  font-size: 13px;
  color: var(--text-muted, var(--color-text-muted, #64748b));
}
.support-ai-suggested-row strong { color: var(--color-on-surface); }
.support-ai-resolution.is-likely {
  border-color: color-mix(in srgb, #34d399 50%, var(--color-border));
  background: linear-gradient(
    180deg,
    color-mix(in srgb, #34d399 14%, var(--color-surface-soft)) 0%,
    var(--color-surface-soft) 100%
  );
}
.support-ai-resolution.is-likely .support-ai-section-head {
  color: color-mix(in srgb, #34d399 55%, var(--color-on-surface));
}
.support-ai-resolution-head {
  display: flex;
  align-items: center;
  gap: 8px;
  font-weight: 700;
  color: var(--color-on-surface);
}
.support-ai-resolution-confidence {
  background: color-mix(in srgb, #34d399 22%, var(--color-surface-soft));
  color: var(--color-on-surface);
  border: 1px solid color-mix(in srgb, #34d399 35%, var(--color-border));
  border-radius: 999px;
  padding: 1px 8px;
  font-size: 11.5px;
  font-weight: 700;
}
.support-ai-evidence {
  display: flex;
  flex-direction: column;
  gap: 3px;
  margin: 4px 0 0 0;
  padding-left: 16px;
  font-size: 12.5px;
  color: var(--text-muted, var(--color-text-muted, #64748b));
}
.support-ai-evidence li { line-height: 1.4; }
.support-ai-resolution-actions {
  display: flex;
  gap: 6px;
  flex-wrap: wrap;
  margin-top: 6px;
}
.support-ai-reply-draft {
  white-space: pre-wrap;
  font-size: 13.5px;
  background: var(--color-background);
  border: 1px dashed color-mix(in srgb, var(--color-primary) 40%, var(--color-border));
  border-radius: 8px;
  padding: 8px 10px;
  color: var(--color-on-surface);
  max-height: 220px;
  overflow: auto;
}
.support-ai-empty {
  font-size: 13px;
  color: var(--text-muted, var(--color-text-muted, #64748b));
  text-align: center;
  padding: 8px;
}
.support-ai-loading {
  display: inline-block;
  width: 14px; height: 14px;
  border: 2px solid var(--color-border);
  border-top-color: var(--color-primary);
  border-radius: 50%;
  animation: support-spin .8s linear infinite;
  vertical-align: middle;
  margin-right: 4px;
}
@keyframes support-spin { to { transform: rotate(360deg); } }
.support-ai-disabled {
  font-size: 13px;
  color: var(--color-on-surface);
  background: color-mix(in srgb, #fbbf24 22%, var(--color-surface-soft));
  border: 1px solid color-mix(in srgb, #fbbf24 45%, var(--color-border));
  border-radius: 10px;
  padding: 8px 10px;
}

/* Detail-Sections (Beschreibung / Antworten / Verlauf / Anhänge) */
.support-detail-section h3 {
  font-size: 13.5px;
  text-transform: uppercase;
  letter-spacing: .04em;
  color: var(--text-muted, var(--color-text-muted, #64748b));
  font-weight: 700;
  margin: 0 0 6px 0;
}
.support-detail-message {
  white-space: pre-wrap;
  background: var(--color-surface-soft);
  border: 1px solid var(--color-border);
  border-radius: 10px;
  padding: 10px 12px;
  font-size: 14px;
  color: var(--color-on-surface);
  max-height: 280px;
  overflow: auto;
}
.support-detail-message .support-detail-message-empty {
  font-style: italic;
}
.support-detail-attachments ul {
  list-style: none;
  margin: 0;
  padding: 0;
  display: flex;
  flex-wrap: wrap;
  gap: 6px;
}
.support-detail-attachments a {
  display: inline-flex;
  align-items: center;
  gap: 4px;
  font-size: 12.5px;
  background: var(--color-surface-soft);
  border: 1px solid var(--color-border);
  border-radius: 999px;
  padding: 3px 10px;
  text-decoration: none;
  color: var(--color-primary);
}
.support-detail-attachments a:hover {
  background: color-mix(in srgb, var(--color-primary) 14%, var(--color-surface-soft));
}
.support-detail-replies {
  display: flex;
  flex-direction: column;
  gap: 6px;
}
.support-reply {
  background: var(--color-surface-soft);
  border: 1px solid var(--color-border);
  border-radius: 10px;
  padding: 8px 10px;
  font-size: 13.5px;
  color: var(--color-on-surface);
}
.support-reply.is-mine {
  background: color-mix(in srgb, var(--color-primary) 16%, var(--color-surface-soft));
  border-color: color-mix(in srgb, var(--color-primary) 38%, var(--color-border));
}
.support-reply-head {
  display: flex;
  justify-content: space-between;
  align-items: center;
  gap: 6px;
  font-size: 12px;
  margin-bottom: 4px;
}
.support-reply-head strong { color: var(--color-on-surface); }
.support-reply-time { color: var(--text-muted, var(--color-text-muted, #64748b)); }
.support-reply-message { white-space: pre-wrap; line-height: 1.45; }

.support-detail-history {
  font-size: 12.5px;
  color: var(--text-muted, var(--color-text-muted, #64748b));
}
.support-detail-history-row {
  display: grid;
  grid-template-columns: 130px 160px 1fr;
  gap: 8px;
  padding: 4px 0;
  border-bottom: 1px dashed var(--color-border);
}
.support-detail-history-row:last-child { border-bottom: 0; }

/* Reply-Composer */
.support-reply-composer {
  display: flex;
  flex-direction: column;
  gap: 6px;
  background: var(--color-surface-soft);
  border: 1px solid var(--color-border);
  border-radius: 10px;
  padding: 8px 10px;
}
.support-reply-composer textarea {
  resize: vertical;
  min-height: 70px;
}
.support-reply-composer-actions {
  display: flex;
  justify-content: space-between;
  align-items: center;
  gap: 8px;
  flex-wrap: wrap;
}
.support-reply-composer-actions .left {
  display: flex;
  gap: 6px;
  align-items: center;
}
.support-status-pill-btn {
  appearance: none;
  border: 1px solid var(--color-border);
  background: var(--color-surface);
  color: var(--color-on-surface);
  border-radius: 999px;
  padding: 3px 10px;
  font-size: 12.5px;
  cursor: pointer;
  display: inline-flex;
  align-items: center;
  gap: 4px;
}
.support-status-pill-btn:hover {
  border-color: var(--color-primary);
  color: var(--color-primary);
}

/* Status / Urgency / Todo Badges (Detailpane + Liste)
 * color-mix mit Surface-Tokens → Light bleibt pastellig, Dark wird gedämpft statt „weiß“. */
.s-badge {
  display: inline-block;
  font-size: 11px;
  font-weight: 600;
  padding: 2px 8px;
  border-radius: 999px;
  white-space: nowrap;
  line-height: 1.3;
  border: 1px solid transparent;
}
.s-badge--status-open {
  background: color-mix(in srgb, #3b82f6 22%, var(--color-surface-soft));
  color: var(--color-on-surface);
  border-color: color-mix(in srgb, #3b82f6 35%, var(--color-border));
}
.s-badge--status-in_progress {
  background: color-mix(in srgb, #06b6d4 22%, var(--color-surface-soft));
  color: var(--color-on-surface);
  border-color: color-mix(in srgb, #06b6d4 35%, var(--color-border));
}
.s-badge--status-waiting {
  background: color-mix(in srgb, #f59e0b 22%, var(--color-surface-soft));
  color: var(--color-on-surface);
  border-color: color-mix(in srgb, #f59e0b 35%, var(--color-border));
}
.s-badge--status-resolved {
  background: color-mix(in srgb, #22c55e 22%, var(--color-surface-soft));
  color: var(--color-on-surface);
  border-color: color-mix(in srgb, #22c55e 35%, var(--color-border));
}
.s-badge--status-closed {
  background: color-mix(in srgb, var(--text-muted) 25%, var(--color-surface-soft));
  color: var(--text-muted, var(--color-text-muted, #64748b));
  border-color: var(--color-border);
  text-decoration: line-through;
}

.s-badge--urgency-low {
  background: color-mix(in srgb, #0ea5e9 18%, var(--color-surface-soft));
  color: var(--color-on-surface);
  border-color: color-mix(in srgb, #0ea5e9 30%, var(--color-border));
}
.s-badge--urgency-normal {
  background: color-mix(in srgb, var(--text-muted) 18%, var(--color-surface-soft));
  color: var(--color-on-surface);
  border-color: var(--color-border);
}
.s-badge--urgency-high {
  background: color-mix(in srgb, #f59e0b 24%, var(--color-surface-soft));
  color: var(--color-on-surface);
  border-color: color-mix(in srgb, #f59e0b 38%, var(--color-border));
}
.s-badge--urgency-critical {
  background: color-mix(in srgb, #ef4444 26%, var(--color-surface-soft));
  color: var(--color-on-surface);
  border-color: color-mix(in srgb, #ef4444 42%, var(--color-border));
}

.s-badge--todo-eingang {
  background: color-mix(in srgb, var(--text-muted) 20%, var(--color-surface-soft));
  color: var(--color-on-surface);
  border-color: var(--color-border);
}
.s-badge--todo-unwichtig {
  background: color-mix(in srgb, var(--text-muted) 12%, var(--color-surface-soft));
  color: var(--text-muted, var(--color-text-muted, #64748b));
  border-color: var(--color-border);
}
.s-badge--todo-wuensche {
  background: color-mix(in srgb, #8b5cf6 22%, var(--color-surface-soft));
  color: var(--color-on-surface);
  border-color: color-mix(in srgb, #8b5cf6 35%, var(--color-border));
}
.s-badge--todo-umsetzbar {
  background: color-mix(in srgb, #3b82f6 22%, var(--color-surface-soft));
  color: var(--color-on-surface);
  border-color: color-mix(in srgb, #3b82f6 35%, var(--color-border));
}
.s-badge--todo-wichtig {
  background: color-mix(in srgb, #ef4444 24%, var(--color-surface-soft));
  color: var(--color-on-surface);
  border-color: color-mix(in srgb, #ef4444 38%, var(--color-border));
}
.s-badge--todo-in_umsetzung {
  background: color-mix(in srgb, #06b6d4 22%, var(--color-surface-soft));
  color: var(--color-on-surface);
  border-color: color-mix(in srgb, #06b6d4 35%, var(--color-border));
}
.s-badge--todo-erledigt {
  background: color-mix(in srgb, #22c55e 22%, var(--color-surface-soft));
  color: var(--color-on-surface);
  border-color: color-mix(in srgb, #22c55e 35%, var(--color-border));
}

/* Detail-Card kompaktes Pill-Cluster */
.support-detail-pills {
  display: flex;
  flex-wrap: wrap;
  gap: 4px;
  align-items: center;
}

/* =============================================================== */
/* Mobile-Anpassungen Admin-Sicht                                  */
/* =============================================================== */
@media (max-width: 980px) {
  .support-inbox {
    grid-template-columns: 1fr;
  }
  .support-inbox-list {
    border-right: 0;
    border-bottom: 1px solid var(--color-border);
  }
  .support-inbox-list-body { max-height: 38vh; }
  .support-detail-card { max-height: none; }
}

@media (max-width: 600px) {
  .support-stats { grid-template-columns: repeat(2, 1fr); }
  .stat-value { font-size: 22px; }
  .support-toolbar {
    flex-direction: column;
    align-items: stretch;
  }
  .support-toolbar-actions { margin-left: 0; justify-content: space-between; }
  .support-detail-controls { grid-template-columns: 1fr 1fr; }
  .support-detail-history-row {
    grid-template-columns: 1fr;
    gap: 2px;
    padding: 6px 0;
  }
}

/* =============================================================== */
/* Bootstrap Modal-Z-Index Korrektur (wie vorher)                  */
/* =============================================================== */
dialog[id$="Modal"]:not([open]) { display: none; }